Where can I find answers to my questions about this provider?
You can find all of the Frequently Asked Questions about Skylynx on our Help Desk.
Do I need to tip the driver?
Bookings for bus and shuttle services do not include gratuity. 15% gratuity is standard in North America. Please do consider tipping for good service.
For private charter services, gratuity is paid at the time of booking. We choose our partners very carefully and incidents of poor service are extremely rare. However, if an incident of poor service were to occur then we will gladly issue a gratuity refund and take up the matter with our transportation partner
Can I book a one-way trip only?
Yes, if you are using our online booking system, select 'One Way' and you will not be asked for your return trip date.
Can I pay cash?
No. We only accept payment by credit card (Visa, Mastercard or Amex).
Full payment is required to secure your reservation at the time of booking.
Do I have to book in advance?
We can often find something for you within that time but our services can sell out - especially during busy periods (school breaks, holidays, game days, etc), so book early to avoid disappointment.
If you are booking within 72 hours of travel always call us to check availability before you book - payment does not guarantee availability.
Is my booking guaranteed once I have made payment?
No, your booking is not guaranteed until you receive your confirmation email. This is a separate email from your payment receipt.
This is because some bookings have special requests that must be manually reviewed before the booking can be confirmed.
What happens if you do not have any seats/vehicles available for the trip I have booked?
We will always strive to honour every booking made with us.
On the rare occasion that we can find no availability however, this is not possible. Rest assured that if we are not able to confirm your trip then you will be refunded in full - though this may take 3 - 5 working days to be processed by the bank.
What if I need to change my booking?
Contact us if you need to make changes to your booking.
Changes made within 72 hours of travel are subject to availability. Additional fees may apply to adding passengers, sports equipment and other services
Why haven't I received my confirmation email yet?
Confirmations are typically emailed within 24 hours of your transaction.
If you do not receive your confirmation email within 24 hours, please check your email spam folder.
If you still need help, please contact us.
How much luggage can I bring?
Each passenger is allowed 2 checked bags and 1 carry-on.
Are the vehicles wheelchair accessible?
No, we can transport a collapsable wheelchair in the luggage bay free of charge and the guest will be seated in the front row seat. However, the guest must be able to board the bus with assistance from the driver.
Are there washrooms onboard?
No, our coaches are not equipped with onboard washrooms. If you require a washroom break please ask your driver and they will advise when they are able to stop to accommodate.
Do your vehicles have wifi?
Yes, all coaches are equipped with wifi. The speed of connection and ability for video streaming or gaming may be limited by bandwidth so please note that this is not a guaranteed service. The reliability and quality of the connection may vary due to the sometimes harsh conditions and the driver cannot address connection issues while driving.
Can I travel with a pet?
No, we only allow dogs certified under British Columbia's Guide Dog and Service Dog Act. Any other pet, including therapy and emotional support animals, is not allowed to travel on the service.
Will my coach be cancelled if the weather is very bad?
Our drivers are highly skilled to operate coaches during poor weather and the coaches are specially adapted for these conditions. In the event that our coaches are unable to run, we will contact you as soon as we can.
Can minors travel on the coach unattended?
Children under the age of 14 must be accompanied by an adult on the trip.
Do you provide car seats for young children?
No, all infants and children are assigned their own seats, and children under 3 years of age may ride in the parent's lap.