Can I book a one-way trip only?
Yes, if you are using our online booking system, select 'One Way' and you will not be asked for your return trip date.
Can I pay cash?
No. We only accept payment by credit card (Visa, Mastercard or Amex).
Full payment is required to secure your reservation at the time of booking.
Do I have to book in advance?
We can often find something for you within that time but our services can sell out - especially during busy periods (school breaks, holidays, game days, etc), so book early to avoid disappointment.
If you are booking within 72 hours of travel always call us to check availability before you book - payment does not guarantee availability.
Do I need to complete a Declaration Card when entering Canada?
Before entering entering Canada the driver hands out a Citizenship and Immigration Canada (CIC) Customs Declaration Card. The card must be filled out to declare everything you are bringing with you and answer questions about your stay in Canada. The Customs Declaration Card is collected by a CIC officer at the border crossing.
You can bring personal goods without paying duty or tax, as long as you don't leave them in Canada and your baggage may be subject to inspection.
Do I need to complete a Declaration Card when entering the United States?
US Customs agents collect US Customs Declaration Forms from all passengers entering the United States. Your baggage may be subject to inspection.
Passengers are required to carry all of their own baggage from the platform and through customs and immigration.
Before entering the United States the driver will hand out a US Customs Declaration Form. You don't need to itemize things you brought with you for personal use (clothing, toiletries). However, you must declare the value of any gifts or purchases you have brought with you into the United States. Articles brought into the United States are subject to duty and internal revenue tax but as a visitor or nonresident, you are allowed certain exemptions and privileges.
Do I need to tip the driver?
Bookings for bus and shuttle services do not include gratuity. 15% gratuity is standard in north America. Please do consider tipping for good service. For private charter services, gratuity is paid at the time of booking. We choose our partners very carefully and incidents or poor service are extremely rare. However, if an incident of poor service were to occur then we will gladly issue a gratuity refund and take up the matter with our transportation partner
How much luggage can I bring?
The passenger capacity for each of the vehicles on this site are based on one large bag and a carry-on bag per passenger. Please take this into consideration when choosing the size of vehicle for your group. If you know that you will have a lot of luggage, please consider booking a larger vehicle. Contact us if you have questions regarding luggage capacity.
Is my booking guaranteed once I have made payment?
No, your booking is not guaranteed until you receive your confirmation email. This is a separate email from your payment receipt.
This is because some bookings have special requests that must be manually reviewed before the booking can be confirmed.
What happens if you do not have any seats/vehicles available for the trip I have booked?
We will always strive to honour every booking made with us.
On the rare occasion that we can find no availability however, this is not possible. Rest assured that if we are not able to confirm your trip then you will be refunded in full - though this may take 3 - 5 working days to be processed by the bank.
What if I need to change my booking?
Contact us if you need to make changes to your booking.
Changes made within 72 hours of travel are subject to availability. Additional fees may apply to adding passengers, sports equipment and other services
What is involved with crossing the Canada - US border in a vehicle?
The requirements for crossing the US/Canada border by land have changed dramatically in the past couple of years. If you do not have the proper documentation you will be not be allowed across the border.
If you have further questions regarding immigration, you will need to contact United States and/or Canadian Customs:
US Immigration and Naturalization Service (INS)
Citizenship and Immigration Canada (CIC)
Canada Customs and Revenue Agency
Why haven't I received my confirmation email yet?
Confirmations are typically emailed within 24 hours of your transaction.
If you do not receive your confirmation email within 24 hours, please check your email spam folder.
If you still need help, please contact us.