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Terms & Conditions

The following terms and conditions apply to passengers booking with which is the trading name of Whistler Transportations Services Inc., a company incorporated in the province of Alberta, Canada and therefore subject to Alberta provincial laws and Canadian federal laws where applicable.

Whistler Transportation Services Inc.
3753 Springbank Drive S.W.
Calgary, AB T3H 4J5
1-604-966-2209 (International and local callers)
1-866-943-0516 (Toll free in North America) (acting Canadian agent for suppliers of ground transportation) agrees to abide by the representations made in this document.

Payment is required at the time of booking. After booking, will provide written confirmation of all booking details by way of email. This voucher should be presented to Ridebooker agents at the beginning of each leg of each transfer.

For the convenience of guests booking by telephone, the booking terms and conditions are available on the web site or by email. accepts bookings for travel on services provided by operators other than Ridebooker. When booking these transfers acts as an agent for the transportation provider who accepts liability and provides licensing and insurance for the transportation provided.

1. Cancellation Policy

All cancelation requests must be made by email to All emails to this address receive a time stamped reply email. This is your confirmation that we have received your request. Cancellation Coverage is highly recommended, coverage provided by that allows you to cancel up to 24 hours before your trip with no penalty!

Cancellation Notice With Cancellation Coverage
More than 24 hours  Full refund. No administration fee. *
Less than 24 hours  No Refund

If you decline our optional cancellation coverage, the following cancellation policy applies:

Cancellation Notice *Without* Cancellation Coverage
More than 72 hours  Full Refund - 20% administration fee
Less than 72 hours  No Refund

* Full refund equals the initial purchase price, not including the initial cost of cancellation coverage.

2. Missed Transfers

  • Our standard policy with regard to missed transfers is full forfeit of the amount paid at the full discretion of
  • In the event of delayed or cancelled flights, you MUST advise by telephone immediately. Failure to do so will result in full forfeit of the amount paid at the full discretion of

3. Amendments to Bookings

The destination and pickup addresses on your ticket are the address to which you will disembark and embark. Should you wish to change these or any other details, this must be done by email at least 72 hours prior to the date of travel (inbound or outbound). Significant changes in destination or pickup addresses may constitute a route alteration which is covered in section 4 - "Route Alterations".

4. Route Alterations

4.1 Route alterations more than 72 hours prior to the date of travel

If the new trip price is greater than the original amount charged, an additional invoice will be generated and emailed to the customer If the new trip price is less than the original amount charged, the remaining amount will be credited to the customer's account.

4.2 Route alterations less than 72 hours prior to the date of travel

Route alterations will be made on a best effort basis based on availability. If the new price is greater than the original amount, the customer will be required to pay at the time of the change.  

5. Additional Charges

All trip prices are for "direct" trips with one pickup and one drop-off point and assume that you are on time for your trip pickup. Our transportation partners reserve the right to charge additional fees which are payable directly to your driver. If you have any questions please ask your driver. All additional charges will be reasonable and are at the sole discretion of the transportation partner. Additional fees may be charged for:

  • Late departures that are within your control (not including late or cancelled flights).
  • Additional stops en route.
  • Additional pickups.
  • Unnecessary route alterations.
  • Additional drop-offs.

6. Luggage Allowance & Declaration uses standard air traffic luggage capacities when determining the passenger and luggage capacity of vehicles. Each guest is allowed a base amount of 1 suitcase or the equivalent and a 'carry on' handbag. Any additional luggage (e.g. snowboards, skis, golf clubs etc.) must be declared upon booking. All luggage should be labeled with the owners name and destination. If any luggage arrives undeclared reserves to right to refuse transfer or to charge additional fees for transport of said luggage. The fees or refusal is at the discretion of

If you are concerned about baggage limits, please contact us for clarification!

The Whistler Shuttle allows 2 suitcases, a 'carry on' handbag, as well as your ski or snowboard gear bag.

7. Conditions of Transport reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).

Smoking is not permitted in vehicles. will endeavor to ensure that all transfers arrive at the agreed upon time. will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under local law by the primary transportation provider. can not accept any liability whatsoever for accidents or injuries during any portion of any transfer. Customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. All liability is assumed by the primary transportation provider.

Circumstances beyond the control of and contracted companies may prevent the timely delivery of guests to their destinations. Anything beyond the control of that interrupts or stops any transfer does not in any way result in any liability for The following are examples of circumstances which are not within our control:

  • Missed flights due to transportation delays (flight insurance is highly recommended)
  • Accidents causing delays to the vehicle
  • Exceptional or severe weather conditions including snow or flood.
  • Compliance with requests of the police
  • Deaths and accidents on the road
  • Vandalism and terrorism
  • Unforeseen traffic delays
  • Industrial action by third parties
  • Problems caused by other customers
  • Other circumstances affecting passenger safety
  • Bookings that have been made showing incorrect details of dates, flight times etc.
  • Failure by the client to produce their arrival/departure instructions
  • The list is not exhaustive

If fails for any reason in delivery of passengers to their confirmed destination, the company will provide suitable transport such as another coach, private car, taxi etc. shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract.In such cases our liability shall be limited to $500.00 per booking. reserves the right at any time to assign any part of this Agreement (or all of it) to any associated or sub-contracted company or to any third party.

It is the customer's responsibility to report any problems with his/her transfer in a timely manner so that Ridebooker has the reasonable opportunity to address and correct the problem. It is the customer's obligation to do all in his/her power to mitigate any loss.

These Conditions of Transport and any transportation which we agree to provide you (in respect of yourself and/or your baggage) shall be governed by the laws of country in which the transfer occurs or is planned to occur. and its associated and contracted companies agree to operate within the rules and regulations of transportation for the district(s) in which the transport takes place.

8. Infants Under 2 Years Old

Children under 2 years of age will be required to be counted as passengers unless otherwise noted. does ensure the availability of childseats but they must be arranged in advance of the transfer.

5000 Destinations